I want to tell you what a fantastic Tech you have. ... Don't know his last name, but I have to say, HE'S GREAT"!! I switched from Dial Up to DSL (took a week or so) he walked me through the set up and changes that needed to be made. He was very patient and good humored, and VERY friendly. You need more people like him, for dummies like me.
- G.C., Baker City