Hosting & Domains · Blogware
EONI Blogware Support Policy
EONI Blogware is fundamentally a D-I-Y (Do-It-Yourself) product, and is designed to be easy to use by beginners and experts alike.
Support resources include Frequently Asked Questions (FAQs) as well as help documents and animated tutorials.
Free and Fee-based Support Compared
Examples of Free Support
- initial activation
- login/password issues
- directing your blog to a new or parked EONI-registered domain's URL
- how to find help documents
- how to open Publisher Control Panel
- how to locate controls to post article or photo
- how to locate controls to edit article
- how to locate controls to change color scheme
- how to locate controls to change column layout
Examples of Fee-based Support
- making Publisher Control Panel changes on behalf of customer
- inserting links to your blog inside your existing Web site
- creating or modifying Customer photos or graphics
- inserting Customer photos or graphics
- creating custom layout components
- training Customer on materials published in help documents
- "walking" Customer through customization process
- repairing or modifying HTML or other code inserted by Customer
